Refund & Booking Policy
Effective Date: August 21, 2026
This Refund & Booking Policy applies to all private vault tasting reservations, corporate events, and masterclass registrations organized with Cave L'Estampille (Estampille Cellars Sdn. Bhd.).
1. Free Inquiries and Standard Reservations
Submitting an inquiry through our website is completely free of charge. No payment card or banking information is collected online. For standard boutique visits and product inquiries, no deposits are required.
2. Private Vault Tastings & Event Bookings
For private tasting vault bookings, cheese masterclasses, and corporate event catering, we require a deposit to guarantee space and materials. Any such deposits are collected off-site via bank transfer invoice or boutique terminal.
3. Cancellation and Refund Thresholds
For bookings that require a deposit, the following cancellation conditions apply:
- Cancellations made 72 hours or more before the scheduled event time will receive a full refund of the deposit.
- Cancellations made within 24 to 72 hours will receive a 50% refund, or the full deposit can be converted to booking credit for a future date.
- Cancellations made less than 24 hours before the event or no-shows are non-refundable.
4. Masterclass Rescheduling
If you are registered for a cheese culture masterclass and cannot attend, you must inform us at least 48 hours in advance. We will reschedule your registration to a future session free of charge, subject to availability.
5. Requesting a Refund
To cancel a booking or request a deposit return under our guidelines, please contact our concierge team directly by email at info@estampille.com or call +60 3-2287 9090.